Before You Buy - Shipping, Orders & Vinyl
Clear. Simple. No surprises.
Shipping & Delivery
Packed properly. Sent fast. No guesswork.
How long does shipping take in Australia?
Orders are dispatched within 1–2 business days from Perth.
Standard shipping typically arrives in 3–7 business days depending on location. Express options are available at checkout for faster delivery.
Tracking is provided on all orders.
See full details on our shipping page.
How much is shipping and do you offer free shipping?
Shipping rates are calculated at checkout based on your location and order size.
Free standard shipping is available on orders over $120 AUD after discounts are applied.
How are records packaged for shipping?
All records are shipped in purpose-built LP mailers with protective padding to minimise movement during transit.
We pack orders tightly and securely to reduce the risk of corner damage and seam splits.
Will my record arrive sealed and in good condition?
All records are brand new and factory sealed unless otherwise noted.
On request, we can remove the record from the sleeve before shipping to help prevent seam splits during transit.
Do you ship internationally?
We currently ship within Australia only.
International shipping is planned and will be introduced soon.
Orders & Payments
Simple. Secure. No friction.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay where available.
All payments are processed securely at checkout.
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched, we’ll do our best to make changes or cancel it.
Contact us as soon as possible after placing your order.
When will my order be dispatched?
Orders are typically dispatched within 1–2 business days from Perth, Western Australia.
You’ll receive a confirmation email with tracking details once your order has been shipped.
Do you restock sold-out records?
Some records may return, while others will rotate out once sold.
Juicy is built around a changing catalogue. Certain titles become staples, while others are sourced in smaller runs and may not be restocked through traditional channels.
If something feels right, it’s best not to wait.
Do you offer pre-orders?
We focus on records that are in stock and ready to ship. Pre-orders may be introduced as the catalogue expands.
Vinyl & Product Details
Pressings, formats and release details.
What does “limited pressing” mean?
A limited pressing means a record has been produced in a finite quantity.
Once sold out, it may not be repressed or restocked in the same format.
You can explore what’s currently available in the collection.
What is the difference between coloured and black vinyl?
Coloured vinyl is pressed using tinted or transparent materials, while black vinyl uses a standard carbon-based compound.
Sound quality is generally comparable, though black vinyl is traditionally considered more consistent.
What does “reissue” mean?
A reissue is a new pressing of an album that was previously released.
It may use updated mastering, different packaging, or new vinyl formats such as coloured variants.
Are your records new or used?
All records are brand new unless clearly stated otherwise.
Juicy does not deal in second-hand vinyl.
Are these original pressings?
Most records stocked are modern pressings or reissues.
Where relevant, specific pressing details are included on the product page.
Will I receive the exact pressing shown?
Product images and descriptions reflect the intended pressing.
In some cases, minor variations may occur depending on supplier availability, but the format and edition will remain consistent.
Condition & Packaging
Care from shelf to door.
What condition are your records in?
All records are brand new and factory sealed unless otherwise stated.
In some cases, records may be supplied unsealed by the distributor, provided signed by the artist, or opened on request prior to shipping.
Sleeves and packaging are handled with care to maintain their condition.
Are records kept sealed?
Yes. Records are kept factory sealed unless otherwise stated.
Some may be supplied unsealed by the distributor, signed by the artist, or opened on request prior to shipping.
Are records kept sealed?
Yes. Records are kept factory sealed unless otherwise stated.
Some may be supplied unsealed by the distributor, signed by the artist, or opened on request prior to shipping.
Do you check records before shipping?
Orders are visually checked before dispatch to ensure the correct item and condition.
Sealed records are not opened unless specifically requested.
How do you prevent seam splits and damage?
Records are packed securely in purpose-built LP mailers with minimal movement during transit.
If preferred, we can remove the record from the sleeve before shipping to further reduce the risk of seam splits.
Will the sleeve or corners be damaged in transit?
Every order is packed to minimise the risk of corner damage and handling marks.
While transit is outside our control, packaging is designed to protect the record as much as possible.
Returns & Issues
If something’s not right, we’ll sort it.
What if my record arrives damaged?
If your order arrives damaged, contact us within 48 hours of delivery with photos of the issue.
We’ll assess the damage and work with you to find a fair resolution, which may include a replacement, refund or partial refund depending on the severity.
What if my record is faulty or warped?
If a record is faulty or unplayable, get in touch and we’ll work with you to resolve it.
This may include a replacement, refund or exchange depending on the issue.
Do you accept returns for a change of mind?
We don’t offer returns for change of mind.
Please review product details carefully before purchasing.
How do I request a return or report an issue?
Contact us via email with your order number and a brief description of the issue.
Including photos will help us resolve things faster.
How long does it take to resolve an issue?
We aim to respond quickly and resolve issues as efficiently as possible.
Timeframes may vary depending on the nature of the issue, but we’ll keep you informed throughout.
About Juicy Records
Built slowly. Chosen carefully.
What is Juicy Records?
Juicy Records is an independent online vinyl store based in Australia, focused on alternative, indie and defining records.
The catalogue is curated, not exhaustive. Each record is selected to hold up over time.
How do you choose which records to stock?
Selection is deliberate.
We focus on records that define a sound, shift a genre, or stay on rotation. Not everything makes the cut.
Why do you stock limited quantities?
The catalogue stays tight and rotates over time, giving something different to discover with each visit.
Why don’t you stock everything?
Juicy is built around a considered catalogue.
The range is shaped by what holds up over time, with space to evolve.
Will the catalogue change over time?
Yes. The catalogue is designed to evolve.
Some records will return and become ongoing staples, while others will rotate through in smaller runs.
Where do you source your records?
Records are sourced through a mix of distributors and independent channels, with some secured directly.
This allows access to both core releases and harder-to-find titles.