Privacy Policy
Last updated: March 1, 2026
Juicy Records (“we”, “our”, “us”) operates this website and online store to provide a curated vinyl shopping experience. Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, subscribe to our mailing list, or otherwise interact with us.
By using our website, you acknowledge this Privacy Policy.
1. Personal Information We Collect
We may collect the following types of personal information:
Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
Transaction Information
- Products viewed or added to cart
- Purchase history
- Order details
- Payment confirmation
Account Information (if applicable)
- Username and password
- Wishlist or saved items
- Preferences
Communications
- Messages sent via contact forms or email
- Customer service enquiries
Technical & Usage Information
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on site
- Referring website
We do not store full credit card details. Payments are securely processed via Shopify Payments and other third-party payment providers.
2. How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, subscribe to emails, contact us, or interact with us via social media
- Automatically via cookies and similar tracking technologies
- From Shopify and other service providers that support our store
- From social media platforms and advertising networks (such as Meta, TikTok and Google)
3. How We Use Your Information
We use your personal information to:
Fulfil Orders
- Process payments
- Arrange shipping
- Provide tracking updates
- Manage returns
Provide Customer Support
- Respond to enquiries
- Resolve issues
- Improve service
Improve Our Website & Services
- Analyse customer behaviour
- Improve product curation
- Optimise site performance
Marketing & Communications
If you subscribe to our mailing list (including our Founders List) or opt in during checkout, we may send you:
- New arrivals
- On Rotation recommendations
- Exclusive offers
- Launch announcements
- Editorial content
- Playlist updates
- Store news
You can unsubscribe at any time using the unsubscribe link in our emails.
We may use cookies and advertising technologies (including pixels provided by social media and advertising platforms) to deliver relevant advertisements based on your interaction with our website.
We do not sell your personal information.
4. Email Marketing & Consent
We comply with the Australian Spam Act 2003.
When you opt in to receive marketing communications:
- You consent to receive promotional emails from Juicy Records
- Every marketing email includes an unsubscribe option
- You may withdraw consent at any time
Transactional emails (such as order confirmations and shipping updates) will still be sent where necessary to fulfil your order.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain your shopping cart
- Remember preferences
- Analyse traffic and behaviour
- Deliver relevant advertising
You may disable cookies through your browser settings. Some site functionality may be affected if cookies are disabled.
You may also manage advertising preferences directly through relevant advertising platforms such as Meta, TikTok and Google.
6. Disclosure of Personal Information
We may share your information with:
- Shopify (our e-commerce platform provider)
- Payment processors
- Shipping carriers
- Email marketing providers
- Advertising and analytics platforms
- IT and hosting providers
Some of these service providers may be located outside Australia.
We may also disclose information if required by law.
7. Data Storage & Security
Your information is stored using Shopify’s secure infrastructure and associated service providers.
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfil orders
- Maintain financial and tax records
- Comply with legal obligations
- Resolve disputes
9. Your Rights (Australian Customers)
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of personal information where legally permitted
To make a request, contact us at:
We will respond within a reasonable timeframe.
10. International Transfers
Because Shopify and certain service providers operate globally, your personal information may be disclosed to overseas recipients, including in the United States and other countries where our service providers operate.
When we disclose personal information overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws. However, in some circumstances, overseas recipients may not be subject to Australian privacy laws and you may not be able to seek redress under Australian law.
11. Children
Our website is not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us at:
Please provide details of your concern so we can investigate.
We will acknowledge your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
14. Contact Us
Juicy Records
Level 12, 197 St Georges Terrace
Perth WA 6000
Australia